Clydesdale Bank recently acquired Virgin Money and is currently going through a rebranding and significant change and service transition programme. At the centre of this, is a Service Engineering team tasked with supporting business strategy utilising the ServiceNow platform and associated tools. The aim is to modernise, transform and innovate (driven by the business values) the IT Operations functions in addition to simplifying, standardising and automating an enriched facility.
ITOM is not a singular activity or technology, it is an overarching business service that represents the combined contributions of people, process and technology (ITIM) to serve a given set of operational and service requirements and provide business insights Virgin Money
IT Service Alignment
- Enhanced CMDB with mapping of services and business applications
- Mobilised ITSM experience for employees and IT customers
- Service portfolio visualisation and service owner awareness
- Event Management and Alert integration to drive incident automation
Technologies used
- ServiceNow ITOM Pro
- ServiceNow ITSM
- BMC BPPM
- Patrol
- Icinga
- Telegraf
- SolarWinds
Case Studies
Thames Water
We used to have no real control, insight, or understanding of our IT infrastructure and applications. In essence, we were letting our suppliers mark their own homework
